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Old Oct 31, 2008 | 5:10 am
  #1  
Gorilaz
 
Join Date: Feb 2008
Location: Dubai
Programs: EK Gold, , FB Gold, Jet Platinum, ICH Royal Ambassador, Hilton Diamond, Sheraton Platinum
Posts: 421
Keep the Architects or the Sweet Trolley

Now that T3 getting busy you can really see the major flaws in the design. I flew out on Thursday and these are some of the problems with the J class lounge. There is only one reception desk which was manned by 5 staff. The entrance is at the end of a walking walkway. There was a queue of 30 - 40 pax waiting for entry so you had to get off the walkway and squeeze through the queue and walk back to the end of the queue. By the time you have got to the reception desk trundling along with your trolley they tell you that trolleys are banned in the lounge. The result is that outside the lounge there were a pile of discarded trolleys. Nice one Emirates you have replaced the sleeping refugees with abandoned trolleys.The only difference between the public areas and the lounges is that the facilities in the lounges are free (not really considering the cost of the ticket). The J class lounge was busy and it really does feel and sound like it is just another part of the main terminal. This is due to the open plan area that has been adopted. This is a major mistake by Emirates and their architects. The lounge has no character whatsoever; it is just like many other lounges but 20 times as large. Again a world record is more important than the actual quality. The T1 lounges got really busy but at least it felt like you were not in the main terminal building. The toilets have 2 urinals and 2 toilets; there are quite a few of them in the lounge so this may not be a problem. One thing that has been resolved is the toilet doors now have an occupied/free sign. No more gently rattling the doors a la T1 style looking for a free cubicle. There is one major flaw with the washrooms. If there is a queue for the urinals (remember there are only 2) passengers use the toilets. The problem is the toilet seat does not stay up; there is a toilet seat protector dispenser in the way (this was empty). This means you have to clean the seat before you can use it which is very unappealing. I decided to give this a miss. The cleaners that were virtually always present in the T1 washrooms seem to have disappeared. The self service buffet areas have bars at the end of the buffet and are manned by two servers. You have three queues forming, those who want a drink with their meal, those who just want a drink, and those who are queuing for the buffet. Because of the time taken waiting for a drink by the time you get it your food has gone cold. Because of the people who are taking the buffet and drinks option another queue has formed for the buffet. This is really poor passenger traffic planning. There is a sort of waitress/waiter service but this inefficient and does not work. I ordered three cappuccinos; you could see the waiter looking for the three of us but gave up and served the coffee to someone else. I do not understand how a company with the brand image of Emirates have managed to incorporate so many design flaws in what should be world beating lounges. Ditch the sweet trolley or the architects? I say keep the sweet trolley, it would have done a far better job than the architects.
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