I was on CO flight 698 from EWR-NAS on October 27th. I was in FC with my parents who I bought the trip for and they brought along a 2 year old Shih Zhu. I was very surprised at how rude the CO FA's were to my family because they wanted to keep the kennel unzipped just a bit so the dog can see them. The CO rule clearly states

"Pet must remain in the kennel at all times on board the aircraft"

I get this and I understand it but nowhere does it state the Kennel cannot be unzipped just a few inches. The dog was not coming out of the kennel and the amount it was unzipped he couldn't even fit out. When the kennel was fully zipped the dog would bark and cry which is nothing something I want other FC folks to put up with. I tried to talk to the FA about the policy but he told me not to tell him how to do his job and that he knew the policy. So I guess my question is does someone know if another policy exists because the official one I see online says nothing about unzipping the kennel a little. The FA's were alittle nicer towards the end of the flight basically saying they were doing us a favor by not calling the authorities because we didn't listen to the flight staff.

I was pretty appalled at the lack of understanding by the FA's and enforcing rules that are not clearly stated. The ironic thing about the whole trip was my parents were in 2A and 2B and in 2E was a younger gentlemen who was vomiting the whole trip. He would put the bag on the ground and vomit into it for everyone to see. He was getting sick the moment we got on the plane so it was not because he was air sick my bet was that he was hung over.