Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,773
Yes, you should get your Plat arrival gift even on award stays. And I have received the points option for more than a few of my award stays. So what the front desk person told you isn't correct.