I guess what I'm saying is consistent is that I always get the G bonus, one way or t'other (except when I'm assigned a Hyatt by United on a mis-connect). And it's always been my experience that what I put in the comments box is highlighted to the front desk person, going way back to when we non-smokers were on the back foot, and I'd put a nice friendly message in there about looking forward to a non-smoking room. These days, it at least gets the HP or SS front desk person who's never heard of the bonus to follow up -- well, usually. If not, a call to GP CS, and zip-zip -- done. Too much information, I know.
