FlyerTalk Forums - View Single Post - 2009 Program Changes -- the good, the bad and the ugly
Old Oct 25, 2008 | 7:39 am
  #227  
swag
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Originally Posted by bigguyinpasadena
I am pretty sure that this would be a very one sided and heavily moderated(It's the Marriott Way)coffee klatch.
As stated above MI knew what they were planning to do for the past year.They cloaked the already planned changes in the disguise of"we listened to you"PR suit spin.
Well, I've been watching the discussion on the MR-hosted, elites-only board. While much of what is coming from the MR reps there is spin, there is little or no sign of moderation, even with the customer comments running about 90% negative.

In fact, the negative comments there are about evenly split between those upset about the inflation, and those upset with the marketing spin.
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