I agree with the kudos for being courteous, but I don't agree that there have been quite rude comments.

MC was rightfully criticized for using words like "exciting" and "enhancements" and for conveniently ignoring the negative impacts of the changes. At that point MC's credibility suffered, and I feel like it was appropriate to take him to task. But MC regained his credibility with his candor (and humor) in subsequent posts. I imagine that it's been a valuable lesson learned.

Marriott would be far better served to explain to us exactly why the changes were made, such as MC's explanation for category assignments and internal reimbursements, than to pretend that it's enhancing the program. I've always preferred honesty and candor. If MC had started out that way, I'm sure the personal unflattering comments would not have been made. But the negative reactions to the program changes would have been just the same. Let's face it, the program has gotten less valuable, especially to Golds.