Originally Posted by JRA2000TL

Thank God I have 4 Mastercards and a Visa if Amex tries to screw with me. (I alternate and use them for points---no I don't carry balances on them!) I have excellent credit and typically pay my balances off each month, but I've heard of them declining large purchases too on a whim. I have never had such a problem but with them diminishing their Plat. value-added services and taking the "we're the boss" approach, I won't be at their mercy.

I've been very pleased with Amex until recently. Their website allows you to make as many payments as you want, each day if you desire, and posts within 24 hours. Try that with Citi or Chase; their transaction timing is horrible. I've also had Amex handle all my disputes with no problem. If they continue to go down this road, they will lose many customers and it will be the customer that laughs when Amex is the next big financial company to go under.