Went on to the award booking tool today for SFO-HNL-SFO next May. Compared to previous visits this was initially a gratifying experience, with business class flights showing from NW for my itinerary - BUT..
it allowed me to select flights, but when hitting Next to Trip Overview an error message (in French) appeared
I called FB (at GBP 0.103 per minute!!), and a REALLY NICE French lady helped me. She cracked up at my accent when reading the error message!
There was no bus class availability outbound and only flex bus availabilty inbound. I booked eco both ways (she said they were the last 2 seats) and at least got my flights, but she said the award availability was sometimes a LITTLE out of date!! I read - a LOT out of date!
Anyway, I saved a load of miles and got my flights, but bus class would have been better
FB plus - I got my flights to Hawaii. FB minus - the web availability was fictional !
PS - Taxes - 4.26 Euros - for BOTH of us!!! USA ROCKS!
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