Originally Posted by
hhoope01
In that case, I would still ask them to go ahead and apply the amount to my room balance anyway. Very rarely have I had a front desk associate not be willing to go ahead and apply the amount to my room folio. And in those situations, just wait and ask someone else later.
what he said
but seriously thats what I do
If by some chance that they still won't do it; I would go down again later whether its that day or the next a.m. and keep bugging them until it was resolved; this type of stuff (proper application or in the OP's case any application of the PP) just happens all to often and that is just plain wrong