Originally Posted by Superguy
And why bother calling it Engage? The bloggers largely ignore folks on there anyway and don't post answers. There's no engagement.
Because of the training itself, which is briefed to us as being "Passenger Engagement" - we're starting the Engage! training this week in HSV, but basically it's been summed up by The Training Dude as sixteen solid hours (for TSOs; LTSOs and STSOs get to enjoy thirty-two solid hours) of customer service training.
Originally Posted by Less02
Gotta love these little program names, Evolution, Engage!, etc. Do they force you to spend more time learning acronyms than they do in actual bomb detection tests?
You should know that the US Government has a massive cheesehead mentality for acronyms
But to answer your question - not really, no. Granted, you pick up on the acronyms eventually just to make life simpler, but we've never been sat down and had them ground into us. Obviously, though, I can't tell you about the bomb detection tests except to say that they're frequent. Anything more specific than that is (you guessed it!) SSI.
Secondly, how can there be an evolution in security when you're largely using the same x-ray and WTMD equipment the private screeners used?
Largely, yeah, but like I said some of the checkpoints in some of the larger airports actually
did get to 'evolve' with AT-Xray machines and 24-gun WTMDs and MMW portals and the Whisper-system. HSV, sadly, isn't getting any of the new toys. Not for the immediate future, anyway.
It's less an evolution in the screening process and more a refocusing on customer service skills on, like, a grand scale. On paper and in theory, anyway. What actually happens on the floor could well be a very, very different story.
(Nothing personal to you Dean).
No problem. /salute