Originally Posted by
HNL2017
As an update to clarify: please keep in mind that I didn't know how long the flight was going to be delayed. My whole point was that no one from the airline could tell me anything until I called and asked. I had thought the airline had a responsibility to keep passengers updated. That was all I was asking for. And for the supervisor to hang up on me when I was just asking a question--well, that was inappropriate in my opinion.
Lately, I have begun to wonder if some of the people who post here aren't actually airline employees who will find fault with the customer/passenger, no matter what happened.
From your original post - "troublesome", "deeply bothered". For a delay of less than 30 minutes? Please. Get over it. As for the supervisor "hanging up on you", it sounds like that call had been going on for a long time and that you had no intention of ending it. I can imagine it going round and round in circles so it was brought to a close by the employee so she could go and help someone with real problems.
Noone here is going to defend AA or its employees against the indefensible but on this occasion I really can't see what you're getting so upset about. Good luck in finding another airline whose flights all depart on time and which keeps passengers 100% informed about any minor hiccup.