I recently made some redemption bookings through the ICC. As I had maxed out on my bmi mastercard, I had to use another credit card which I rarely use. The charges went through OK.

A couple of weeks later, however, two additional charges by bmi appeared on my credit card which did not correspond to any bookings I made.
I phoned bmi and got transferred to the refunds dept and the bookings were for people entirely unknown to me. All the (apparently India-based, judging from the accent) bmi agent could tell me was to contact my credit company for credit card fraud.

Now, I don't buy the fraud theory. The only unauthorised charges on my account are the two bmi charges. If it was fraud, I would expect other things to appear on there. It would be an extraordinary coincidence that just two weeks after I used the credit card with ICC, somebody managed to use my card details just for two bmi bookings. The amounts are identical for both charges, suggesting two pax traveling together.

A far more likely interpretation is another ICC c..ck-up applying somebody else's cc to a booking.

You would have thought that they would investigate the matter, contact the person who made the booking to sort it out. But no, it is for me to contact my credit card to sort it out.

Result: I can no longer use my credit card as I have had to block it and somebody else may well find their booking cancelled/be suspected with fraud because somebody at the ICC dropped the ball big time.

I am so angry about this:
1) recklessly unsafe credit card handling processes at the ICC;
2) complete refusal to assume ownership of the problem by bmi and redress the damage they cause and shift the problem of redressing it onto the customer.

bmi: I like you in a lot of ways, but the icc is an unacceptable disaster area that seriously needs to be adressed NOW.