As an update to clarify: please keep in mind that I didn't know how long the flight was going to be delayed. My whole point was that no one from the airline could tell me anything until I called and asked. I had thought the airline had a responsibility to keep passengers updated. That was all I was asking for. And for the supervisor to hang up on me when I was just asking a question--well, that was inappropriate in my opinion.

Lately, I have begun to wonder if some of the people who post here aren't actually airline employees who will find fault with the customer/passenger, no matter what happened.