Originally Posted by
HNL2017
Flight 1272 arrived nearly 30 minutes late. While I can understand the delay and the crew’s problems making the connection, I cannot grasp the failure of AA to keep passengers informed. Most troublesome of all, I am deeply bothered that a supervisor would hang-up on me for asking for information the airline was required to give. I hope AA will look into this incident and explain what happened. Thank you for reviewing my concern.
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If there was a way of hanging up on this thread, I would do it in a heartbeat. There are so many things wrong with what you wrote...........I just don't know where to start. You might want to learn about how airlines work. Calling reservations for a minor delay is like calling Coca-Cola's payroll department because you bought a dented can at Duane-Reed.
I was getting angry reading your post and all its splendid errors and your obvious antagonism. I can only imagine what the poor gate agent and supervisor felt like after 30 minutes on the phone with you.
It was a
30 minute delay.
30 minutes. Seriously. There are much, much, much worse things that can happen. If this is as big of a deal as you are making it, please let me know what you do for a living. It must be amazingly low stress.
Wow.
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edit to add:
Well, gosh! Looks like CO has similar problems:
This time it was only a 15-20 minute delay, but it could have been a much longer delay due to an ATC hold. The worst parts of a delay are not knowing the reason for the delay or the estimated length of the delay.
http://www.flyertalk.com/forum/showt...t=#post8958515
And even DL. In this thread, the OP is upset that an arriving DL flight had to wait 5 minutes for the jetway to be mated to the aircraft and then subsequently asked to be moved to CO (obviously before CO's disgusting 15 minute delay!!) after his connecting flight went MX and he didn't trust DL anymore. The real bombshells are (1) the customer service agent that rebooked him on CO wouldn't call the DL gate where the flight he had been reaccomondated on was about to depart to tell them he wouldn't be flying today and (2) he had to wait 30 minutes because the outstation baggage office was closed.
http://www.flyertalk.com/forum/showt...t=#post8958476
Learning the hard way about IDB's over at UA:
http://www.flyertalk.com/forum/showt...=#post10329876
So let's summarize. He's called AA res, CO res and DL res for airport issues with a request to actually phone the concerned personnel at the airport. I bet those calls went over like a tie on mother's day.