Originally Posted by
HNL2017
Should the agent have been able to find out the reason for delay?
Maybe. Delays happen. If the agent knew the reason, then yes, it would have been nice of them to inform you. I certainly would not write a letter of complaint about this or ask to speak to a supervisor to find out the reason for the delay.
Originally Posted by
HNL2017
And should the supervisor have been able to put me on another flight?
No, unless perhaps you were making a connection that was in jeopardy or your delay was more than 2 hours.
Originally Posted by
HNL2017
Flight 1272 arrived nearly 30 minutes late.
Seriously?
At least you are not asking for any compensation.