Originally Posted by
Hartmann
I'm not sure I understand why. If I buy a Y ticket and there is a seat in the A bucket available, then the seat goes to me. If a Plat comes along a few hours later and buys a Y ticket with no A seat available, that's too bad. I understand Plats are important, but aren't all Y ticket buyers important?
In loyalty programs, you should focus your loyalty on the ones that are the most loyal to you. But, how does one quantify loyalty in this case? Simply by the purchase of one ticket or your cumulative purchases within a given period. Onepass is setup to reward you benefits based on your cumulative purchase. Y-Ups are not so there is a disconnect. With the current Y-Up policy is basically saying "We care more about money than loyalty". So, the plat who repeatedly buys Ys and Hs, but four days out, can be sitting in the back while a Silver who bought theirs two weeks out isn't. That hardly seems fair when you look at who is contributing more to COs bottom line.
Chances are that a platinum is more loyal to CO than a Silver. Sure there are situations where that is not the case in which the Silver flies exclusively on Y or F and the Plat does most of their trips in Q and T, but i'm inclined to think that is a minority and not the majority.