There was no way for her to figure it out. The person with the gift checks was able to walk her through it (as a cash transaction), but the rest of us could not do so.

She made a copy of my PP, and the idea was that the mgr would call me, and we would work something out. Not happy, but what choice did I have?

However, it ended up that I was able to return - more because I was so annoyed I made the time. No apology from the front desk - in fact, their statement was "well, no one would really know how to do this because of the conversion rate."

I absolutely hate this CY; which is odd because overall I am pretty easy to please, and really, what can be "wrong" at a CY? Which is the problem - the only interaction you have at a CY IS the front desk, and when that goes poorly.....

No more. I will stay at the FS Hunt Valley in MD and drive the 50 miles!