Originally Posted by
ssullivan
It was out in the open at the IAH E club last Friday and again yesterday morning. And it's been out at the ATL club recently too.
This all happened Monday morning. The agents at the front told me they got an email that morning telling them of the change. They handed me a comment card and asked me to express my views. She said they are read and taken seriously. Maybe they got enough to convince them it was not a wise move and changed them back to the counter on Tuesday.