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Thread: United replaces its telephone reservations agents with a robot (automated agent)
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Old Nov 19, 2003 | 9:40 am
  #3  
SEA_Tigger
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Well if all you want is the lowest fare, I don't see what the big deal is.

If you are looking for a specific fare basis, obviously the automated voice system will be as useless as the "automated" web system - www.ual.com.

That's why UA still has real folks manning some of the phones at Reservations.
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