well done PTravel ^^^, you handled it the way one should. don't get mad and start yelling but simply play by the rules and call the tsa (or in this case, a tsa subcontractor) on their own rules (and point out their own mistakes (gee, i forgot to take my laptop out of the bag and no one caught it)


but they are governed by, and must follow all (n.b. all), the tsa sop and as such.