Originally Posted by
Dresden
I have never expected a replacement bag, at the time I picked up my luggage when one of my bags is damaged. It is a chance you take when you check a bag. I buy Samsonite, Travelpro and Tumi and have always gotten free repairs when I take my bags to an authorized service center. Next time, instead of ranting at the CSR working the Bag desk, ask him where UA sends damaged bags for repair at PDX and take the bag there. You will get a lot farther with that approach that ragging on a CSR who didn't have anything to do with the damage.
In DEN, I use Zion Luggage on Chambers Road when something is broken on the Samsonite and Travelpro bags. They fix it, I never pay for it. When I have had a problem with my Tumi I take it back to Nordstrom. . .
You think UA ought to be in the luggage business?? Come on. . .
Read the original post. No ranting at anyone. No expectation that United is in the luggage business, merely that given their movement of bags causes damage sometimes that they have a realistic process to allow people to get a replacement. The sole option offered was no solution at all when it's proscribed where a replacement must be procured, and all it did was create additional aggravation over and above a busted bag.
My folks are from England. They were here for seven days, and United stated up front that repair was not an option because of the time constraint. Neither was taking it back to the original manufacturer because there was no way that bag was making the return trip. So you're saying that under those circumstances it's hard cheese...just deal with it?