As a Plat did you get the $100 room credit for food/beverages/spa/etc? I stayed at the Royal Pacific in Orlando a couple of weeks ago and had to argue for receiving it. When I checked in I specifically asked about food room charges from vendors and restaurants in City Walk and the two Universal parks. I was told point blank that those would count and I would receive the $100 off. When I checked out, they then told me that what I had been told was wrong. At first they wouldn't do anything, until I started to complain. They then told me they would do a one time $25 credit (since I had been told incorrect info.) I had to argue that I specifically asked about the credit and where it was applicable. And I followed what I was told. They then offered $50. I had to ask for the manager and then argue with him for a bit. He finally admitted that they have had some issues with understanding the rules themselves and apologized. He finally did give me the full $100 credit. What a pain it was though.

As for the room upgrade, as a Plat I asked for and received my suite upgrade when I made the reservation, not when I checked in. But I did not receive any "arrival gift" this time. So I agree with you on that front, very lame. But if they can get the rules for the $100 credit for Plats understood and working for them, that is a great benefit.