The program now is beyond lame.
Before, even as a regular Blue member, we got room upgrades, nice welcome amenities (many a times a full bottle of wine, milk and cookies for the kids, etc.). And airline miles. Now, Blue gets zilch.
Reached Gold, and under the new program I got a bottle of root beer and a bag of pretzels. Another time I got three bottles of beer.
Got Platinum. Had to ask for room upgrade, despite what the program benefits say. And amenities? root beer and pretzels.
Wrote to General Manager at TWO different Loews after my stays. Not even an acknowledgement of receipt, let alone a reply.
Goodbye Loews. In the current down market, all the best. My dollars go where they are appreciated.