I stayed there last weekend. From the second I pulled in, from the bell boy to the check in desk, everybody was very attentive. The parking staff was opening the door before I even unbuckled my seat belt and welcoming me to the hotel. The car was unloaded and parked before I could say “Thank you”. I walked to the front desk to check in. The computer terminals were not working, but the desks were fully manned so the check in was seamless. I was given a “diamond choice” coupon for every room, which was a nice touch. We were up to the rooms in less than 5 minutes. One room was for me and my wife, the other was for my daughter and her best friend. Our room was average on the 18th floor, but with a great view of San Antonio. The bell boy, after unloading our luggage, took the girls to their room, unloaded then came back to inform me that the girls found the room satisfactory but according to him it had a lingering cigarette smoke smell and was wondering if we wanted to change it. We told him that the room was fine if the girls did not have a problem.
At this point I realized that I did not know where the Regency lounge was. I called the front desk and was told that the Regency lounge was not opened yet, but it was scheduled to be opened on October 6th. At that point I asked about breakfast coupons. I was offered a coupon for each person for each day. I thought that was a nice touch. My wife and I had dinner at restaurant at the river level. The service was impeccable, the location was perfect – at the end of the Riverwalk next to the convention center, away from the beaten path. As a result it was a very nice evening, with very few people walking by.
The next morning we tried the workout room on the fifth floor. It has stunning views of the downtown with a beautiful vanishing swimming pool. We had breakfast back at the restaurant. The food was the average offering, but the service, again, was excellent. I will stay there again.