Many of you may recall Amex's recent triple MR point promotion for shopping through their online mall earlier this year. It ended June 30. I bought a $1,000 item through the mall but was credited with only the usual double points. I've contacted AMEX asking them what happened to the other 1,000 points and they acted as if they had no clue as to what I was talking about. I was told I needed to provide them with the promotion ID. Promotion ID? I've asked them what that is and why it's up to me to prove that they ran a promotion in the first place. Don't they keep track of their own promotions? GIve me a break. It can't be that hard. Check my cc account for the item in question and date bought.
They still haven't answered my last email.
So has anyone had to prove to AMEX that they ran a promotion that was plastered all over their website just a few months ago?