Originally Posted by ElmhurstNick

In short, I think this business has reached the point where, now that the system upgrades are in place, IB has to consider investing more resources in the people side of management. To me, that means slowly investing in quality control of the user experience, which means an incremental evolution (as in over a year) away from a volunteer-based management of the moderators and the TalkBoard, to management by IB employees who are evaluated based on their ability to maintain a consistent high quality experience for IB's customers - us.

I know that I am in the minority of people who read this particular little part of FT on this topic. I do not have the emotional attachment of however many moderators there are, and probably 25 people who are, were, or want to be TB members.

Customers fighting with customers has to stop. And no matter what any of us might think about ourselves and our capabilities, no customer can really make it stop.