How very strange. Let's hope Mikel comes along and offers some competent help. Me - trust me, I'd only look at the screenshot and say "yup, he's right - that's all he sees" - but I couldn't trouble shoot. So for Mikel's benefit, here is what might differ between you and me;

1) I'm a mod. Have permissions been set up differently for members than mods? And if so, is that indeed what IB/FT want?

2) I'm using Firefox.