FlyerTalk Forums - View Single Post - Call Centre: Problems booking redemptions ? The DC callcentre (ICC) Shenanigans Thread
Old Oct 7, 2008 | 11:49 am
  #297  
tht
 
Join Date: Mar 2004
Location: NYC, BLR, LHR, SIN and a few others
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Posts: 1,245
Originally Posted by SuperFlyBoy
Since you are calling a UK number, you are governed by that country's laws pertaining to the same.

However, in India, I understand that one is allowed to record within your own P(A)BX network, but not directly on a line that is owned by the telephone company...others can clarify on this, but it would not apply here, as your calls to India are being routed using VOiP, I would imagine....
I believe you can always record if you advise that you are... now the question here is would a recorded message that plays when "BMI" answer cover you... given that it would probably be the automated menu you are talking to....

tht
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