Originally Posted by
RSSRNotInIndia
The carrier that made the change. Award tickets are extremely difficult to deal with...
Okay, so SA's position that UA issued the ticket, therefore UA must solve the problem was not really legitimate (ugh). I suppose I'll be more careful on them!
In the end, it worked out pretty well. I sent a nice long compliment to 1KVoice about how valuable the svcs of the 1K desk are, and a nasty complaint to SA customer service.