Originally Posted by
sosafan
I wasn't asking if it was appropriate in a social sense. Flight attendants and gate agents seem to know what to do with them. I was asking if phone agents have any use for them.
And if it was, how to do it?
I have asked the phone agent for all their information to fill in on the GTEM cert, then email the info to 1k/1p/2p/gm voice. I have received email acknowledments back, but whether it actually makes it to the agents supervisor, I don't know.