Originally Posted by
mwh7199
Hello All
In spite of my best begging letter the retroactive points department in BKK maintain that without the *original* boarding card (no copies allowed even if I had one) they are unable to update my account.
A note to all - send all points claims by registered mail
That's pretty unfortunate! I've been lucky in the past to get retro points added 3 times without boarding passes, usually with the response "And this is the last time......" But admittedly, these were only ever for about 1000-1400 points. Guess I better be more careful in the future.