Originally Posted by StayingHomeIsBetter

I am seeking clarification of DL policy regarding SDC when you have checked luggage.

I recently found myself in a situation where it would have been feasible to get on an earlier connecting flight in ATL (I meet the Medallion qualification for SDC). However, the CRC attendant told me I could not standby for the earlier flight, since I had checked baggage.

I stayed on the original connection and reclaimed my baggage at BWI in a very timely fashion, as it had made the earlier flight.

This evening, I found the following on the DL website

"Medallion Baggage Pickup Update

Delta SkyMiles Gold and Platinum Medallion customers enjoy the benefit of standing by for an earlier or later flight on the same day of travel. Please make sure to pick up your bags based on your original flight itinerary, if you change your flight itinerary after you have checked your bags and are confirmed on another flight or standing by for an earlier/later flight. Baggage delivery from destination airport to your home or hotel is not a fee-free service we provide for voluntary flight changes. A Delta representative will hold your bag until you can retrieve it from the airport. "

Is this just another case of inadequately trained staff... or am I missing something here?