Originally Posted by
Academic
I'm not sure that's always the case. I've had weather-related overnights in which a Concierge has been able to get me into a hotel.
You are not entitled to it but it appears that the Concierge Agent has used his/her discretion to offer you complimentary hotel accomodation because you're SE. In any case, almost all travel insurance and most premium credit cards offer such protection. The priority ranking to the next available seat is more important IMO.
Consumers are entitled to know what they are buying.