Originally Posted by
shahineo
I have taken 6 flights round trip on VX this year.
All my points except for 1 flight have dissapeared.
I called them and they were useless. Said they dissapeared but that my flights were still in the system.
Said it would be fixed one day.
So she said they know about the issue and are working to resolve it. I wouldn't judge them as useless until after 'one day' is up.