Originally Posted by
Kagehitokiri
i for one am pleased with LHW's response, and more optimistic re the promo, based on the new message, which confirms all the recent contact reports.
I second that.
Those who regularly book hotels that are part of this chain are paying through the nose at VERY high nightly rates. These people are mostly paying for hotels and a program with high service standards.
So this time they screwed up. Big time.
So it's in their interest to fix it as best (and as fast) as they can or the service standards and exclusive reputation they are famous for will take a hammering...