Originally Posted by
wrldtrvllr
are u kidding??!!
they were most unhelpful with my missing bags - first I get bumped off 1st class because they were way oversold - other flights are also oversold - get routed to my destination with 3 connecting flights - and then my bags are gone. of course AA sucks...I was travelling on a DCIR29 booked and paid to AA - so you would expect better treatment. They gave me absolutely no compensation whatsover until I wrote into them and complained. Service like that should see them kicked out of the alliance - they are 3rd rate.
You entitled to some refund also for the bump.
In regard to the baggage I think airlines assume that you'll have your own insurance to cover the loss so they're not going to pay too much. Also they may assume that you would have padded out your claim a bit in the knowlege that you're not going to get 100%.
If you don't have insurance check your credit card agreement, sometimes there's some sort of insurance included if you used this to buy the tickets.