Originally Posted by
sarvowinner
I booked a very complicated trip for my daughter earlier this year and regularly got that message. I would immediately ring Qantas, explain the problem and the CSRs were fantastic. They would take over booking the awards and didn't charge me. Look at it as an opportunity to get the best seats/flights etc.
Ahh, OK. I'm suspicious that what drove the error message was the system's perception that my route breached a 'no second departure from one country' rule. i.e. I was to leave the US once from Miami, but the transit through LAX to get from YYZ to AKL counted as a second departure.
Unfortunately when I did ring Qantas about it I ended up with a CSR who sounded like she was in her first week - and it was all wayyyyy too complicated for her to wrap her head around.
Total change of plans now though anyway, so the point ultimately was moot ...