Originally Posted by wrldtrvllr

are u kidding??!!

they were most unhelpful with my missing bags - first I get bumped off 1st class because they were way oversold - other flights are also oversold - get routed to my destination with 3 connecting flights - and then my bags are gone. of course AA sucks...I was travelling on a DCIR29 booked and paid to AA - so you would expect better treatment. They gave me absolutely no compensation whatsover until I wrote into them and complained. Service like that should see them kicked out of the alliance - they are 3rd rate.