Originally Posted by
safigan
So why not make it easier to get the telephone fees waived during your 'soft launch'?
But, but...that wouldn't make any sense. In DL's view, the award search tool serves two purposes:
(a) get people to spend more miles than necessary, and/or
(b) generate fees.
90% of DL's customers have probably given up on finding seats at the advertised mileage price (25k for domestic Y, 90/100k for US-EUC C, etc.), but have resigned themselves to paying whatever "the system" tells them. The remaining 10%, who are willing do the legwork and find available seats (often on partners) should at least have to pay the phone booking fee for the privilege of obtaining awards at the "saver" levels. Jeff, have you considered charging a 10k miles "fee" for phone bookers who manage to get their seats for "saver" prices?!