Originally Posted by
sdsearch
I made a reservation a few weeks ago for a 2-day rental in DEN over last weekend. Estimated total was $83ish.
When I returned the car, there was an unexplained discount which lowered my bill to $67ish.
When I got home, the e-receipt email was waiting for me and explained it thus (between the Total Charges and the Net Charges):
On the Road Expenses -16.05
I don't mind
, but what in the world is this?
on the road expenses is used, by avis, to compensate you, the renter, for any expense that should have been taken care of by Avis.
for example.
lightbulb out, oil change (seriously, folks, its okay to ignore the change oil soon light. Its not a sensor, its a timer), check engine light (far from an avis location), flat tire and cannotwait for roadside assistance, purchase oil, winshield fluid, air freshener, and a partridge in a pear tree....
Sometimes, locations use the "on the road expenses" incorrectly to give a discount to the customer instead of using the proper discount indicator. I dont know why, within Avis empowerment there are so many different ways to compensate a renter without irritation.