Originally Posted by brazzleman

I think the multi-city function is more frustrating prior to getting the "one or more flights just sold out" message as there is no way to tell if the flights you are selecting are low, medium, or high. I often will use multi-city to get the routing I want as the website will often ignore more direct flights and only offer flights with more connections. I'm more than willing to have a longer layover to get a "low" flight, but as of now there is no way to tell when searching.

Anyone had any luck trying to get service fees waived due to the award calendar meltdown if calling to book the award res?