Originally Posted by
HSVTSO Dean
I'm pretty sure that's the main reason why the Got Feedback? thing got instituted. From what I understand, it sends two copies of your complaint - one to TSA itself, the other to that airport's specific management (in essence, going over the STSO's head). If TSA looks in on it and finds that their management hasn't made any kind of investigation at all, much less taken corrective action, then they're likely to want to know why.
Random thought: TSA should post copies of all complaints (minus personal info) online. Pax would be able to see which airports generate the most complaints. Presumably, this info is already available through FOIA so I don't see any reason why not.