If it was booked through a US (.com) site rather than the NZ-based (.co.nz) site, you may very well have laws governing such offers, (erroneous or otherwise) with a legal mandate to honor them. Even third party .co.nz site may fall under that category. Good luck!
I will post the question in a form frequented by people who may he able to help.
Last edited by kangela; Sep 27, 2008 at 2:13 am
Reason: spellcheck