Yes. That is true. More info can be found here:

http://www.priceless.com/us/personal...oso/index.html

Airlines are limited in my mind. It is international only - no USA. I have never used this benefit.

From what I have read full unrestricted fare economy = upgrade to business, full fare unrestricted business = complimentary companion ticket. Airlines are at the above sites -- thus you can deduce the select cities on which this is offered.

Hotels have very similar benefits to the AXP Platinum FHR program. I have never used.

Sorry to be so dire. I just want to exude realistic expectations.

P.S. Something like - seat preference, FF#, upgrade with miles is something I would expect them to do on my behalf for $35 -- not just a book the air, what is your CC#..... and since all I do is simple air to one destination I never use Virtuoso for that any longer.