Wirelessly posted (goingaway's phone: SAMSUNG-SGH-I607/UCHA1 (compatible; MSIE 6.0; Windows CE; IEMobile 6.12))
Originally Posted by 6rugrats
Originally Posted by
sosafan
Is it possible & appropriate to give a GTEM certificate to a phone agent?
I don't know why it wouldn't be appropriate. I just don't know how you would do it. First, you would have to get the agent's real name!
agents that use fake names get them approved first, so only having a 'csr' name should not be a deterrent