I flew LH over Labor Day weekend ORD-FRA and had no problems at all - of course that was F on a 744
Anyway, I do agree that LH Y (especially the A340's) leaves a little to be desired. Intra-Europe LH is also nothing to write home about - in either C or Y.
My experience with LH has always been a speaking a little (or trying to) Deutsche and a smile measurably improves the service.
[This message has been edited by CoMooter (edited 09-03-2003).]