FlyerTalk Forums - View Single Post - why is BA/jag buring us? !Should we burn them back?
Old Jun 5, 2003 | 4:23 pm
  #38  
jmartin
 
Join Date: Jan 2003
Location: Sioux Falls, SD
Posts: 2,545
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">In fact they said to me that in case we had some flight pending using miles, they may even be able to expedite this!</font>
1 p.m. yesterday: I faxed my household account application to British Airways.

1 p.m. today:I call BA and make a reservation to ANC. Not enough miles but but my family account (which will provide the necessary amount) is marked "pending." So they transfer me to Member Services, so I can ask if they can expedite my household account application. They agree, and say they should be able to do it in 24 hours.

5 p.m. today:I check my British Airways account, and my household account is all set up!

Top-notch customer service from British Airways!
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