Originally Posted by alha3

I travelled with AIR NZ around the World together with my partner in August 2008. Unfortunately two very bad things happened..

There was a NZ flight Sydney – Auckland on the 12th of August. NZ 704 departing SYD at 11:30 am. We arrived at Sydney Airport at 10:15 am and have been told that our flight was canceled, because the plane did not leave Auckland to get to Sydney.

We’ve been rebooked on NZ708 departing SYD at 7 pm on the same date. I asked for a rebooking on earlier Quantas flights but this was declined. Seven hours of useless time at Sydney Airport.

This was really depressing for us because we had prebooked transfer for the Bay of Islands IN NZ, airport transfer and a hotel in Auckland. There was a 30 NZD meal Voucher offered by the airline but this was really to less for a waiting time of 7, 5 hours at Sydney Airport.

NZ 708 left SYD late and arrived AKL at 1 am – 8, 5 hours later than our estimated arrival time. Airport transfer was gone and we additional had to pay a taxi to reach our hotel in Auckland. We missed the whole evening in Auckland with a reserved table at the Auckland Skytower and also the SPA treatment at our hotel included in our rate. We only slept three hours to reach our transport to Paihia the next morning.

The next really bad thing happened in Rarotonga with NZ14 RAR-LAX on 23rd of August. Schedulded to leave RAR at midnight we had a four hours delay and left RAR at 4 am in the Morning on the 24th of August. So we spent the time from10 pm to 3:30 am sitting on a nice plastic seat at Rarotonga airport.

Instead of reaching LAX a few minutes after noon we arrived by 4.30 pm in the afternoon and fell to bed.

Is it possible to claim some money back?

Toby