FlyerTalk Forums - View Single Post - why is BA/jag buring us? !Should we burn them back?
Old May 28, 2003 | 3:51 pm
  #9  
ScottC
FlyerTalk Evangelist
40 Countries Visited3M100 Nights20 Years on Site
 
Join Date: Sep 2000
Programs: BA, AA, DL, KLM, UA
Posts: 37,489
Time span to do a promo like this:


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Scenario 1:

Person makes test drive

Person fills in form and sends it

BA/Jag's promtion agency open the
enveloppe, check the validity of it and enter it into a computer

The computer runs a script that sends the EC number to BA HQ every night and the miles get posted.

Member happy.
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Scenario 2, BA's quite probable real life case

Person (does or does not...) make a test drive

Person fills in form and sends it in

Enveloppe is stashed with the 100's of others in a big box on someones desk

2 weeks later second box is added

3 weeks later thrird box is added

8 weeks later at the end of the promo people wonder why there are so many boxes

BA promo staff come together to figure out who is going to open all those **** enveloppes

Enveloppes get opened and EC number is written on a list

4 weeks later they are done and the list is faxed to the uk

People start complining that their miles are still not posted, turns out fax wasn't readable

Fax sent again, staff member in UK on vacation

Staff member returns, passes long fax to IT man to enter into PC

Database conversion of EC numbers fails, have to re-enter all numbers again

Numbers all entered, awaiting approval to give away 100 million miles to test drivers

Meeting about miles cancelled

Meeting rescheduled

Meeting approves miles

IT staff responsable for miles database postings is on vacation

IT staff member returns and finally adds the miles to a batch script that will run next week, or so...

Miles post

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