<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by jmartin:
Tried calling BA numerous times on June 29 & 30. Most times, recording wouldn't even let call go through due to high volume of calls. When I finally got through, the recording warned me that wait times were up to 45 minutes. One thing about it - BA North America Executive Club has the best muzac, so I put it on speaker phone and just waited it out. Somewhat disappointed when someone finally picked up b/cause the music was so good.
Word of caution if you used BA miles to fly on AA.. BA has tried twice to book my ticket with no success yet. The problem is that U.S. gov't has suspended some fees, but the BA computer system is designed to need a credit card payment for a small fee (which doesn't apply these days). Bottom line: AA keeps returning the booking to BA with an "insufficient payment" note and BA customer service rep says they've had a hard time trying to make some of the AA award travel bookings go thru.</font>
It would at least be honest if you mentioned that this was 2 days before the start of the new program rules and that probably half the NA members were trying to cash in their BA miles on the old award levels, hardly fair to blame BA for this. IMHO...